ACCOUNT & DATA DELETION
Request deletion of an eligible application account and the personal information associated with it — without reinstalling the app.
How it works
- Submit the request using the form. Tell us which application it concerns and how to reach you.
- We verify that the request comes from the account holder or someone authorised to act for them, through a separate secure process. We will contact you using the details you give.
- We delete or anonymise the account and eligible personal data, remove it from our applicable service providers, revoke active sessions and close the account.
- We confirm completion and tell you if any records had to be retained and why.
Disabling, deactivating, suspending, locking or archiving an account is not the same as deletion. If you ask for deletion, we treat it as deletion.
“Some records may need to be retained where required for legal, regulatory, financial, audit, security, fraud-prevention or dispute-management purposes. Where retention is required, access will remain restricted and the retained information will not be kept longer than justified by the applicable requirement.”
In-app deletion
Where an application offers a “Delete account” option in its settings, you can start deletion there as well. This page is an additional route so you never need to reinstall an application to make the request.
Your security
We will never ask for your password, PIN, one-time code (OTP) or banking credentials in this form or by email. Verification happens through a separate controlled process.
Prefer email? Write to info@wellocksecurity.co.zw. See also our Privacy Policy and Privacy Choices.