1. Introduction
These Terms of Service (“Terms”) explain the rules that apply when you use our website, our client portal and our mobile applications (together, the “Services”). We have written them in plain language. If anything is unclear, contact us before using the Services.
2. Company identity
The services are provided by Wellock Security (Private) Limited, trading as Wellock Security (“we”, “us”).
- Telephone
- 086-777-197-462
- info@wellocksecurity.co.zw
- Website
- www.wellocksecurity.co.zw
3. Scope
These Terms cover the website at www.wellocksecurity.co.zw, the Wellock client portal, and any Wellock mobile application that presents these Terms to you. Separate written service agreements between Wellock and its corporate clients govern the commercial cash-in-transit, vault and related operational services; where those agreements conflict with these Terms in relation to those services, the written agreement applies.
4. Acceptance of terms
By using the Services you agree to these Terms. Where an application asks you to confirm acceptance, we record the version you accepted, the date and time, the channel and the application. If you do not agree, please do not use the Services.
5. Eligibility and authorised users
The Services are intended for businesses and for individuals who are authorised by a business to use them (for example, staff of a corporate client, or Wellock crew and staff). You must only use the Services if you are so authorised and, where the law requires, of legal age to enter into a contract.
6. Account responsibility
Where you are given an account, you are responsible for activity carried out through it while your credentials remain in your control. Tell us promptly at info@wellocksecurity.co.zw if you believe your account has been used without authority.
7. Credentials, passwords, PINs and OTPs
Keep passwords, PINs and one-time codes (OTPs) confidential. Never share them with anyone, including people claiming to be from Wellock. We will never ask you for your password, PIN or full OTP by email, telephone, message or through a website form. An OTP is used to confirm a handover or action; entering it confirms that action on your behalf.
8. Permitted use
You may use the Services for their intended business purposes, in accordance with these Terms, any applicable service agreement, and the law.
9. Prohibited use
You must not: use the Services for any unlawful purpose; attempt to gain unauthorised access to any account, system or data; interfere with the operation or security of the Services; upload malicious code; misrepresent your identity or authority; scrape or copy the Services other than as permitted; or use the Services to harass, defraud or harm anyone.
10. Description of services
The website provides information about Wellock and forms to contact us, request support and exercise privacy rights. The client portal and applications provide, to authorised users, functions such as trip visibility, booking management, deposit visibility, statements and support tools, as described in the relevant application and service agreement. Features vary by application and by what your organisation has enabled.
11. Service-specific rules
Operational rules for cash handling, handovers, OTP confirmation, chain of custody and reconciliation are set out in the applicable service agreement and operating procedures. Where an application displays a rule or instruction, you must follow it.
12. Orders, bookings and transactions
The website does not allow you to place orders or conclude paid transactions. Bookings and operational transactions are made through the client portal or applications by authorised users under the applicable service agreement, which sets out how a booking is reviewed, corrected or withdrawn before it is confirmed.
13. Pricing and fees
No prices are offered or charged through the website. Fees for our operational services are agreed in writing with each client. Where a price is displayed to you in an application, it will show the full price and any charges before you confirm.
14. Payment terms
Payment terms for our services are set out in the applicable service agreement. The website does not collect payments or payment details.
15. Cancellation and refunds
Cancellation and refund rules for a service are set out in the applicable service agreement. Any cancellation, cooling-off or refund rights that apply under Zimbabwean law remain unaffected. Additional service-specific conditions and lawful exceptions may apply.
16. Consumer rights
Nothing in these Terms limits or excludes any right or remedy you have under the Consumer Protection Act [Chapter 14:44] or any other law that cannot be limited or excluded by agreement. If any part of these Terms would have that effect, that part does not apply to you to the extent of the conflict.
17. Electronic communications
You agree that we may communicate with you electronically, including by email, SMS, in-app notification or WhatsApp where you have provided those details, about the Services you use. Service messages (such as confirmations, security alerts and OTPs) are not marketing.
18. Availability and maintenance
We aim to keep the Services available, but they may be interrupted for maintenance, updates, network problems or events outside our control. Where practical we will give notice of planned maintenance to affected users.
19. Third-party services
The Services may rely on third-party providers (such as hosting, messaging and banking partners). We are not responsible for third-party websites or services that we do not control. Our Privacy Policy describes the categories of providers that process personal information for us.
20. Privacy
Our Privacy Policy explains how we process personal information. Our Privacy Choices and Account & Data Deletion pages explain how to exercise your rights.
21. Intellectual property
The Services, including software, designs, text, logos and trade marks, belong to Wellock or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. You must not copy, modify, reverse-engineer or create derivative works from the Services except where the law permits.
22. User-supplied content and documents
You are responsible for information, documents and images you supply through the Services. You confirm that you have the right to supply them and that they are accurate. You grant us the right to use them to provide the Services and to keep records required by law or by the service agreement.
23. Security
You must use the Services securely: keep devices and credentials protected, install updates, and report suspected security problems to us promptly. We apply the security measures described in our Privacy Policy but cannot guarantee that the Services are free from every risk.
24. Suspension and termination
We may suspend or restrict access to the Services where we reasonably believe there is a security risk, a breach of these Terms, unlawful activity, or where required by law or by the relevant corporate client. We will tell you the reason where the law allows and restore access once the issue is resolved, where appropriate.
25. Account closure
You may ask to close your account at any time through the application or the Account & Data Deletion page. Closure does not by itself delete records that we must keep for legal, regulatory, financial, audit, security or fraud-prevention reasons; our Privacy Policy explains how retained records are handled.
26. Disclaimers
Information on the website is provided for general information and does not constitute a binding offer. To the extent permitted by law, the Services are provided as described in the applicable service agreement and we make no additional promises about them.
27. Limitation of liability
To the extent permitted by Zimbabwean law, we are not liable for indirect or consequential loss arising from use of the website or applications, or for loss caused by events outside our reasonable control. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability under the Consumer Protection Act, for fraud, or for death or personal injury caused by negligence. Liability for our operational services is governed by the applicable service agreement.
28. Indemnity
To the extent legally enforceable, you agree to compensate us for losses we suffer as a direct result of your unlawful use of the Services or your breach of these Terms. This does not apply to the extent the loss was caused by us.
29. Force majeure
Neither party is responsible for failing to meet an obligation (other than a payment obligation) because of an event beyond its reasonable control, such as natural disaster, civil unrest, power or network failure, or government action, provided it takes reasonable steps to limit the effect.
30. Complaints
If you have a complaint, contact us at info@wellocksecurity.co.zw or 086-777-197-462, or use App Support. We will acknowledge your complaint, investigate it and respond to you. Privacy complaints may also be raised with POTRAZ, the Data Protection Authority.
31. Dispute resolution
We will try to resolve any dispute with you through our complaints process first. If that does not resolve it, either party may pursue the remedies available under Zimbabwean law. Nothing in this section prevents you from using any dispute-resolution mechanism available to you under applicable consumer-protection law.
32. Governing law
These Terms are governed by the laws of Zimbabwe, subject to any mandatory rights or remedies available under applicable law.
33. Changes to terms
We may update these Terms. Each version has a version number and effective date shown at the top of this page. Material changes will be published here and, where you use an application that requires acceptance, presented for acceptance. Continued use of the website after a change takes effect indicates acceptance of the updated Terms.
34. Severability
If any part of these Terms is found to be invalid or unenforceable, the rest continues to apply.
35. Contact details
Email: info@wellocksecurity.co.zw
Telephone: 086-777-197-462